Information Technology in Health Care: The Next Consumer Revolution

Over the past 20 years, our nation has undergone a major transformation due to information technology (IT). Today, we have at our fingertips access to a variety of information and services to help us manage our relationships with the organizations that are part of our lives: banks, utilities, government offices — even entertainment companies.

Until now, relatively few Americans have had the opportunity to use this kind of technology to enhance some of the most important relationships: those related to your health. Relationships with your doctors, your pharmacy, your hospital, and other organizations that make up your circle of care are now about to benefit from the next transformation in information technology: health IT.

For patients and consumers, this transformation will enhance both relationships with providers and providers’ relationships with each other. This change will place you at the center of your care.

Although it will take years for health care to realize all these improvements and fully address any pitfalls, the first changes in this transformation are already underway. At the same time, numerous technology tools are becoming available to improve health for you, your family, and your community.

Most consumers will first encounter the benefits of health IT through an electronic health record, or EHR, at their doctor’s office or at a hospital.